FAQs

Yes.

Order 15 percent more than the room measures. That covers cuts, breakages and the odd bad piece, and it keeps you on the safe side. Keep the offcuts, because they are the easiest repair you will ever have.

Tile and stone are made in batches and shades drift between them, so we cannot promise a match. Tell us the range and we will check what batch is on the rack before you order.

We can hold material for a booked job and release it in phases. Ask when you order so we put it aside properly rather than letting it sell.

Allow 7 to 10 working days. Anything coming in from the mill or the quarry takes longer, and we give you that date in writing before you pay.

Pallets come on a tail lift and are left at the kerb or the first hard standing. If the driver needs to get through a gate or up a drive, tell us when you order.

Check the pallet before you sign and note any damage on the paperwork. Then send us photos the same day and we will replace what is broken.

We work with local fitters rather than employing them. We introduce you, and we stay on the thread while the job runs.

Wood and laminate need to settle in the room they are going in, usually for a couple of days, so they stop moving before they are laid. Your fitter will tell you how long for your material.

Sometimes, if the old floor is flat, sound and dry. More often it is cheaper in the long run to lift it. A fitter will tell you which after looking at the subfloor.

Yes. Shipping is not refunded, there is a 30 percent restocking fee, and you need to tell us within 2 to 3 business days that you want to return it. Once material is cut or laid it counts as accepted. The full rules are on the returns page.

Yes, for contractors, builders and designers. You get your own price list and a named contact. Ask on the contact page and we will set the account up.

Send the drawings over and we will work through the quantities with you rather than leaving you to guess.