Terms and Conditions

About these terms

These terms cover your use of this website and anything you buy through it. By placing an order you accept them. If you do not accept them, please do not order. We may update this page, and the version that applies to your order is the one published when you placed it.

Your account

You are responsible for keeping your login details to yourself and for anything done through your account. Tell us straight away if you think someone else has access. We can close an account that is being used to break these terms.

Orders and acceptance

An order is an offer to buy. It becomes a contract when we confirm it in writing or send the goods, whichever comes first. Until then we can decline an order, for example if stock has run out or a price is wrong.

Once a purchase is agreed, the invoice is the record of what was bought and on what terms.

Pricing and errors

Prices are shown in the currency stated at checkout and can change without notice. Delivery is charged separately unless the page says otherwise. We check every order for pricing and stock mistakes. If we find one, we contact you to put it right before we process anything, and you can cancel rather than accept the corrected price.

Product information

Specifications, images and descriptions come from the manufacturers and suppliers we buy from. We check them as well as we reasonably can but we cannot guarantee every figure a third party gives us.

Tile, stone and wood are natural or batch made products. Colour, veining and texture vary between pieces and between batches, and screens show colour differently again. Order a sample if the exact shade matters.

Quantities and waste

You are responsible for the quantity you order. Any figure we work out with you is an estimate based on the information you give us. Always allow for cuts, breakage and a spare box for repairs later.

Claims and installation

Check your delivery when it arrives. Claims about damage, shortage or the wrong item must reach us within two working days of delivery and before any material is installed, with the goods still in their original packaging. Fitting material counts as accepting it, so anything laid cannot be returned or exchanged.

Delivery and risk

Delivery dates are our best estimate, not a promise, and we are not liable for delays outside our control. Risk in the goods passes to you on delivery. Ownership passes once we have been paid in full. More detail is on the shipping policy page.

Returns

Returns are covered by the return and refund policy, which forms part of these terms.

Warranties

Manufacturer warranties come with the product and are honoured by the manufacturer on their terms. Most of them depend on correct fitting, correct subfloor preparation and correct cleaning, so keep your receipts and your fitter details.

Our liability

We are responsible for loss you suffer that we caused, but not for loss we could not have foreseen, and not for lost profit, lost time or costs from work booked around a delivery. Our total liability for any order is limited to what you paid for it. Nothing here removes rights you have under consumer law that cannot be signed away.

Using this site

Do not copy, scrape, resell or republish content from this site, try to break into it, or use it in a way that disrupts other people. See the legal information page for the copyright position.

Law and disputes

These terms are governed by the law of the place Nexora Flooring is registered, and disputes go to the courts there. If part of these terms turns out to be unenforceable, the rest still applies.